if you are still unsure, please don't hesitate to contact us at
What’s your cancellation policy?
We understand that life can be unexpected so if you’d like to cancel please let us know as a as possible. If you paid our 20% deposit you are entitled to receive a full refund up to 5-days before the event (this applies to our larger bookings.)
Otherwise, please let us know with as much notice as possible by emailing
What’s your refund policy?
If you paid our 20% deposit you are entitled to receive a full refund up to 5-days before the event (this applies to our larger bookings.)
Are there any age restrictions?
What is your price range for items?
Our pottery items range from £18 (regular size) to £50 (large size)
What’s the difference between the sessions sizes?
The size of the pottery. For example, if you choose the regular session, you’ll have the option to pick from our regular sized pottery bisques (items.) You can always upgrade or downgrade in store.
Do you do discounts for charities?
Yes we do, email us for a personalised quote at
Can I add another person after I’ve completed the booking?
Yes, you can email us on as soon as possible
When can we collect items?
Items are ready for collections 10-14 days after they’ve been painted
How long do you hold items?
We hold items for 60 days
How many people can your studio hold?
Our studio can hold 50 people across 2 floors ( Due to Covid 19 we reduce our capacity by 60%)
How can I pay?
You can pay over the phone or online
Can we bring alcoholic drinks?
YES! BYOB really does mean bring your own bottle! We’re happy for you to bring drinks and snacks of any kind!
Can you come to me?
Yes, we do have a mobile option, however, this costs a little extra, email us to find out more.
What’s a Pottery bisque?
Pottery bisques are the ceramic pieces you paint on, and we have over 300 items to choose from - animals, mugs, plates, princesses and the list goes on!
What’s a Fire and Glaze?
This process seals your art! It allows the bisques to reach its optimal level of melting
What happens if my item is damaged in-store
In the rare event of this happening, we’ll offer you a full refund or voucher for your next visit. Accidents happen and sometimes human error means that these mistakes can occur, but we can guarantee that you’ll always have a good time with us here at Social Pottery!